Red Tape Blueprints

Red Tape Blueprints bannerThe Red Tape Blueprints was an 18-month, $9.9m pilot program aimed at assisting Councils to build their capacity and help small business plus the wider community on two levels:

a) helping individual Councils to enhance their business processes, back office systems and public-facing customer interactions

b) trialling and identifying methodologies and better business practices to help local government develop and implement shared systems and strategic alliances to introduce business efficiencies and customer effectiveness.

Under the program, supported through a $6.2m grant from the Australian Government’s Regulation Reduction Incentive Fund, 41 NSW Councils have piloted new ways to make it easier for small business to understand and meet their compliance obligations.

There were three streams to the program.

1. Local e-Planning Blueprint - individual Council projects aimed at enhancing online planning systems, including services such as online DA information, tracking and assessment. Business operators in some council areas are now able to submit, track and be notified about their planning-related applications online.

2. Local BizGateway – a consortium project to help make the business of Local Government easier for local business through an online system for business regulation and license enquiries. Small business can now access simple, tailored information about their compliance obligations in the local, state and federal spheres.

3. Local SmartForms – a shared suite of interactive PDF forms that customers can fill in, save, email, submit online and make an online payment. Small business operators now have online access to a range of consistent Council forms relevant to their business needs.

After co-authoring the successful funding bid, Hornery Plus managed the initiative on behalf of the participating Councils, and delivered significant additional value through innovations such as:

- A unique project methodology that allowed for customisation at local levels for effective delivery according to local circumstances, while delivering efficiencies and value-adds through the consortium

- A conscious and persistent approach to communication and engaging with internal and external stakeholders

- A benefits realisation process to ensure that the tangible and intangible benefits are captured and quantified

- Dedicated support of local project leaders.

Hornery Plus continues to play a leadership role in the initiative, and is working with participating Councils to ensure the sustainability of the program into the future.